At Bella Roams, we value your satisfaction and strive to provide quality products. If you are not fully satisfied with your purchase, please review our Returns & Refund Policy below.
1. Eligibility for Returns
Returns must be requested within 3 days of delivery.
Items must be unused, unworn, and in their original packaging.
Certain items (such as personal care products, intimate goods, or custom-made items) may not be eligible for return due to hygiene or customization reasons.
2. Non-Returnable Items
We do not accept returns for:
Items that are damaged due to misuse or mishandling.
Products marked as “final sale.”
Items returned without original packaging or proof of purchase.
3. Return Process
To initiate a return, please contact us at [email protected] with your order details and reason for return.
If approved, our team will provide return instructions.
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 3 days.
Since we only accept Cash on Delivery (COD), refunds (if applicable) will be issued as:
Bank Transfer / Alternative Method (you will be asked to provide details for processing).
5. Exchanges
Exchanges are subject to product availability.
If the desired item is unavailable, you may opt for store credit or a refund (as per our policy).
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected].
We will arrange a replacement or issue a refund at no extra cost.
7. Contact Us
For questions or assistance with returns and refunds, please contact us at:
Bella Roams
📧 Email: [email protected]